Opening-ready IT for Tahoe Donner’s new ski lodge

Coordinated deployment, testing, and documentation—completed ahead of schedule and under budget.

A new facility. A fixed opening date.

ActiveCare IT helped Tahoe Donner Association prepare its new Downhill Ski Lodge in Truckee, California, for staff and guests.

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What the project delivered

Opening readiness: Technology deployment completed ahead of schedule and under budget.
Working systems: End-user devices, network and Wi-Fi, and guest-service workflows prepared for opening.
A clear handoff: Testing, labeling, documentation, and daily status updates supported the transition to operations.

Project at a glance

Client: Tahoe Donner Association
Location: Truckee, California
Delivery window: November 24–28 and December 1–5, 2025, coordinated with construction readiness.

“ActiveCare IT came in with a tight timeline and a lot of moving pieces. They executed calmly, communicated daily, and helped us get the lodge ready to open—under budget and ahead of schedule.”

— Jeremiah Cottrell, IT Director, Tahoe Donner Association

Timber ceiling and tall windows beside the stairs in Tahoe Donner’s new ski lodge.

The challenge

Tahoe Donner had a narrow window between construction completion and opening. Winter weather, holiday schedules, and other IT projects added pressure to the deployment.

The approach

Prepare ahead: Stage and standardize devices before onsite deployment.
Coordinate the work: Run end-user, network, and documentation tasks in parallel as construction areas became available.
Keep decisions moving: Share daily progress, blockers, next steps, and punch-list updates through reporting dashboards and team discussions.

“We didn’t have to chase status. The real-time project data and daily huddles made it easy to make decisions quickly and keep everything moving.”

— Jeremiah Cottrell, IT Director, Tahoe Donner Association

Guest-service counters beneath the timber ceiling inside the new ski lodge.

From installation to opening readiness

ActiveCare IT deployed and checked the devices used for guest services, rentals, ticketing, and back-office work. Network and Wi-Fi validation, cable checks, labeling, and an as-built documentation package supported the handoff.

A smoother opening

The project finished ahead of schedule and under budget. Updated ticketing and rental systems supported guest flow, while daily reporting kept leadership informed throughout delivery.

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Technician connecting equipment beneath a service counter in the ski lodge.

Computer and payment terminal at a lodge service counter beside the lockers.

Technology used in the project

Standardized workstations, networking, and wireless systems helped make deployment consistent and ongoing support more manageable.

Microsoft Windows 11 LTSC

A stable, long-term Windows baseline designed to reduce disruption and keep systems consistent.

Dell Workstations

Business-class endpoints standardized for reliability, performance, and long service life.

Ubiquiti Networking

Core switching and routing foundation built for predictable performance and manageable growth.

Ubiquiti Wireless

Staff + guest Wi-Fi coverage engineered for capacity, roaming, and real-world usability.

Systems brought together

The project connected physical infrastructure, network services, and the systems staff use to serve guests.

Network Data Cabling

Structured cabling that supports the full buildout—clean runs, labeled drops, and room to expand.

Server & Core Infrastructure

On-site systems and foundational services that keep operations running smoothly day to day.

Security Cameras

Site visibility and incident awareness with reliable coverage where it matters most.

Digital Signage

Centralized guest-facing messaging for updates, announcements, and real-time information.