Both Partner levels include a named account team, a shared roadmap, and a consistent operating cadence (monthly reviews, quarterly planning, and an annual strategy & risk reset). Proactive Partner is ideal when you have internal day-to-day help but want ActiveCare IT to drive proactive management, security, and strategic guidance. Fully Managed Partner adds unlimited remote support and a scheduled onsite cadence—best when you want ActiveCare IT to own support and operations.

The Partner Program is designed for organizations that want predictable IT operations, stronger security, and fewer surprises—without relying on emergencies to drive progress. Proactive Partner fits teams with internal hands-on help who want better structure and risk reduction. Fully Managed Partner fits teams that want ActiveCare IT to own support, maintenance, and ongoing improvement end-to-end.

Pricing is based per user and per location. After a short Partner Consultation, ActiveCare IT provides clear monthly pricing and defines what’s included—so you can budget confidently, plan lifecycle spend, and avoid surprise invoices.

Often, yes—because you get a full team’s coverage, tools, and process for a predictable monthly cost. Proactive Partner strengthens and supports internal IT coverage by reducing drift and improving security and planning. Fully Managed Partner reduces the day-to-day workload and staffing burden by having ActiveCare IT own support, maintenance, vendor coordination, and lifecycle management.

ActiveCare IT triages quickly, resolves many issues remotely, and keeps you informed with clear updates and ownership—so problems don’t stall or bounce around. Priority is based on business impact. When onsite work is needed, Fully Managed Partner includes a scheduled onsite cadence designed to prevent recurring issues and keep operations steady.

Yes. As you add users, locations, or new systems, ActiveCare IT updates your roadmap, lifecycle plan, and security posture so growth doesn’t create chaos. The Partner cadence is built to keep IT aligned as your business changes.

Security is built in as a coordinated system—protection, training, detection/response, and resilience working together. Coverage includes infrastructure and endpoint security, awareness and technology training, incident detection + response, and backup monitoring/testing to reduce risk over time.

Yes. Both Partner levels include backup health monitoring and regular validation so recovery isn’t a “we hope it works” situation. ActiveCare IT also reviews continuity and recovery readiness as part of quarterly and annual planning.

Absolutely. ActiveCare IT supports office-based, hybrid, and fully remote teams with a consistent approach to identity, endpoints, access, and support—so users stay productive and security stays intact regardless of location.

You’ll have a named account team that knows your environment, keeps documentation current, and owns follow-through. Communication follows a predictable rhythm: monthly operating reviews, quarterly roadmap & budget planning, and an annual strategy & risk reset—so priorities stay clear and nothing goes stale.

Training is ongoing and practical, focused on reducing real-world risk. Topics commonly include phishing and social engineering, ransomware awareness, password and MFA best practices, safe data handling, and everyday security habits that protect your organization.

Onboarding is structured to minimize disruption. ActiveCare IT baselines your environment, documents key systems and vendors, addresses high-risk issues first, and builds a Partner Success Plan with clear priorities, owners, and timelines—so we’re not “discovering” critical details during an outage.

Yes. ActiveCare IT helps you align technology practices and controls to applicable requirements, strengthen documentation and security posture, and support audit preparation. ActiveCare IT works alongside your internal stakeholders and compliance advisors to reduce gaps and improve defensibility.

Yes—this is a core part of the Partner Program. ActiveCare IT maintains a living roadmap tied to your business goals, plans lifecycle and renewals, and forecasts upcoming spend so you can make decisions proactively. Quarterly planning keeps priorities current, and the annual strategy & risk reset ensures the long-range plan stays aligned.

Start with a Partner Consultation. ActiveCare IT will learn your goals, review your environment at a high level, and recommend the right Partner level with clear next steps—including what onboarding would look like.