ActiveCare IT Partner Program

A dependable IT team.
A clear plan forward.

The ActiveCare IT Partner Program brings proactive management, cybersecurity, and practical technology planning together. Get a team that knows your organization, takes ownership, and keeps your next steps clear.

Compare partnership options →

Request a Partner Consultation

Two ways to work with ActiveCare IT

Choose the level of day-to-day support your organization needs. Both options give you a shared roadmap, proactive care, and a named account team.

Proactive Partner

Strengthen the IT team you already have.

For organizations with internal day-to-day support that want experienced help with management, security, and planning.

  • Proactive monitoring and maintenance
  • Coordinated cybersecurity and training
  • Regular reviews and a practical technology roadmap

Fully Managed Partner

Put day-to-day IT in experienced hands.

For organizations that want ActiveCare IT to manage ongoing support alongside security, maintenance, and planning.

  • Everything in Proactive Partner
  • Unlimited remote support within your agreed scope
  • Regularly scheduled on-site support

We define covered systems, service hours, responsibilities, and on-site visits together before your partnership begins.

Exterior sun deck at Tahoe Donner’s new Downhill Ski Lodge during construction

Tahoe Donner Association · New Downhill Ski Lodge project

What a dependable partnership looks like

“ActiveCare IT came in with a tight timeline and a lot of moving pieces. They executed calmly, communicated daily, and helped us get the lodge ready to open—under budget and ahead of schedule.”

Jeremiah Cottrell
Director of IT, Tahoe Donner Association

Read the lodge project story →

What your partnership includes

A strong foundation in both options. More day-to-day support when you need it.

Included in both partnerships

A familiar team

Named account contacts, documented systems, and vendor coordination.

A shared roadmap

Technology priorities, lifecycle planning, and regular business reviews.

Proactive maintenance

Monitoring, patching, and ongoing infrastructure care.

Coordinated security

Infrastructure protection, threat detection, and cloud incident response.

Confident employees

Cybersecurity awareness and practical technology training.

Recovery readiness

Backup health monitoring, testing, and continuity planning.

Where the options differ

Day-to-day support by partnership level
Support responsibilityProactive PartnerFully Managed Partner
Everyday user supportProactive PartnerYour internal team leadsFully Managed PartnerActiveCare IT leads within the agreed scope
Unlimited remote supportProactive PartnerSeparate from the core programFully Managed PartnerIncluded for covered services
Regularly scheduled on-site supportProactive PartnerArranged separatelyFully Managed PartnerIncluded on an agreed schedule

Your proposal confirms covered users and systems, service hours, project work, and backup and recovery responsibilities.

Request a Partner Consultation

A clear rhythm for managing IT

You should know what is happening, what needs attention, and what comes next.

  1. Getting started

    Understand & stabilize

    Document your environment, address immediate risks, and agree on priorities and responsibilities.

  2. Every month

    Review & improve

    Review system health, recurring issues, security, and the next 30 days of work.

  3. Every quarter

    Plan ahead

    Refresh your roadmap, review equipment and renewals, and plan upcoming investments.

  4. Every year

    Revisit the bigger picture

    Align technology with your goals, reassess risk, and review recovery readiness.

Protection that works together

Technology, monitoring, and people working toward the same goal: a more dependable organization.

Protect your people

Practical training and stronger sign-in controls help employees work confidently.

Detect & respond

Managed threat detection and security monitoring help identify and contain suspicious activity.

Keep systems healthy

Monitoring, patching, and maintenance help reduce recurring problems and avoidable disruption.

Prepare to recover

Backup checks and recovery planning help your team prepare for an interruption.

Explore the technology behind the service

Detection and response: Perch SIEM with 24/7/365 security operations monitoring, plus SentinelOne endpoint detection and response.

Maintenance and access: System health monitoring, operating system and third-party patching, multi-factor authentication, and access policies tailored to your environment.

Recovery readiness: Backup health alerts, verification, and periodic recovery validation within your agreed scope.

24/7 security monitoring is distinct from help desk availability. Covered tools, systems, service hours, and response arrangements are confirmed in your agreement.

Your questions, answered

  • Proactive Partner strengthens your existing day-to-day IT support with management, cybersecurity, and planning. Fully Managed Partner adds unlimited remote support for covered services and regularly scheduled on-site visits. We recommend a fit after reviewing your team, systems, and priorities.

  • Yes. Proactive Partner is designed for organizations that already have day-to-day help and want additional management, security, and strategic guidance. We agree on responsibilities so your team knows who owns each part of the work.

  • We prioritize requests by business impact and coordinate the next steps with your team. Remote support, escalation arrangements, service hours, and any response commitments are defined in your agreement. Scheduled on-site support is included with Fully Managed Partner.

  • Both partnerships include backup health monitoring and regular validation. We review continuity and recovery readiness as part of ongoing planning. Your agreement defines the systems covered, backup services and storage, testing, and recovery responsibilities.

  • Yes. We help manage access, devices, collaboration tools, and support for distributed teams. We review your locations and working arrangements when defining coverage and the right partnership level.

  • Security monitoring and help desk support are different services. Our security operations monitoring runs around the clock. Help desk availability, escalation procedures, and response arrangements follow your agreement. Your named account team also keeps you informed through regular reviews.

  • We review your environment, current providers, key systems, and business priorities. Then we plan the handoff, document responsibilities, address immediate risks, and build your initial roadmap. Timing depends on the size and condition of your environment.

  • We discuss the privacy, security, and industry requirements that affect your organization, then align the technical scope and documentation with those needs. Compliance responsibilities and any specialist support are confirmed during planning.

Let’s find the right partnership for your organization.

Tell us about your team, your current technology, and what needs to work better. We’ll help you identify the right level of support and a clear next step.

Request a Partner Consultation

Explore the Partner Program estimator →